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Terms & Conditions

Deposit and final payment requirements

After all of the final confirmation sent by email, a non – refundable deposit of 15% must be received with in 10days to hold the reservation. Additional deposit could be required to the special trips. Full payment must be received 14 days prior to departure. For booking made within 14 days, full payment is due immediately. We accept Visa and Master card for payments.

Modification / Changes

Once itinerary and all the arranged services are confirmed and final confirmation is made, any subsequent changes will incur a charge of $5US.00 each change. The cancellation of one itinerary and booking of another is considered a change


All quotes are subject to air and land arrangements availability. If quoted in a foreign currency, please be aware that all rates is indicative only and are subject to currency fluctuation.


Vietnam Insider Travel co. And its agents co – operator and co – sponsor, and all employees shall not be responsible for any person injury, property damage, loss, accident, delay, irregularity or change of itinerary incurred by any person arising out of the act of negligence of any direct or supplemental air carrier, hotel or ground operator or other person rendering service or accommodation being offered.

Vietnam Insider travel Co. will not accept responsibility for losses or additional fees due to delay or change in air or other services, sickness, strike, war, quarantine, pilferage, monetary crisis, political or social unrest, labour problem, climatic aberration, local law, disease or any act of God.

Single Supplement and Child Rate

All price outlined on site based on double occupancy. Should you be traveling as a single or with children, please advise during initial consultation to ensure accuracy of quote.

Not Included

Costs of Passport, Visa and other items of a personal nature such as laundry, unspecified meals, tours and other services not specified in the itinerary.


If it is necessary to cancel any travel plans, a full refund less no – refundable deposit and charge fee will be made, provided cancellation is out side of 30days prior to departure. With in 30days, an additional fee of $30US per person will apply plus any fees assessed by hotel or other suppliers. With in 15days of departure, the fee increase $50US per person plus any fees assessed by suppliers.

The refund payment process by Vietnam Insider Travel will take 30 working days and clients are required to cover all the cost involved regarding to the refund payment process (Wire transfer fee, Western Union fee, etc)


No refund will be made for any unused portion of the travel arrangement once travel has commenced.

Travel Documents

You are required to have valid passport for entry into Vietnam. Vietnam Insider Travel Co and other participating airlines are not responsible if travelers fail to obtain any necessary travel documents.  Please inform us if you need letter of visa application from us to get visa upon arrival.

Travel Insurance

We strongly recommend the purchase comprehensive travel insurance prior to trip commencement.

Trip Advisor